Sky Exchange Privacy Policy —
How We Handle Your Data

Sky Exchange may collect information that you provide directly, information generated when you use the website, and information needed for account security, support, or compliance purposes.

Sky Exchange may use collected information for account access, support, security, website improvement, compliance, and communication. We aim to use personal information only for clear and relevant purposes.

• Account Access: Creating or processing a Sky Exchange ID request and helping users access their account.

• Security Verification: Verifying login credentials, protecting against unauthorised access, and detecting suspicious activity.

• Customer Support: Responding to customer care requests and troubleshooting login or registration issues.

• Website Improvement: Analysing how the website is used to improve loading speed, detect technical issues, and protect against misuse.

• Legal Compliance: Meeting applicable legal or regulatory requirements and maintaining necessary account records.

• Important Updates: Communicating important account or website updates to registered users.

When you request a new Sky Exchange ID, the information you submit may be used to create, confirm, or support your account request. You are responsible for ensuring that the information you provide is accurate.

• Identify your account request and create your account access
• Contact you about registration or resolve form submission errors
• Confirm whether an ID has already been requested
• Prevent duplicate or misleading account requests
• Support eligibility or verification checks where required

When you log in with your Sky Exchange ID, security information may be processed to confirm access and protect your account. This may include username checks, password authentication, login attempt records, device details, IP-related information, and account activity signals.

• Authorised Access: Confirming you are the legitimate account holder when you log in.

• Account Protection: Detecting unusual login behaviour and preventing unauthorised account access.

• Account Recovery: Supporting account recovery and investigating suspicious activity.

Sky Exchange may use cookies or similar technologies to improve website functionality, remember basic preferences, understand page performance, and support security. Cookies are small files stored on your device when you visit a website.

• Website functionality and login session support
• Security checks and authentication
• Page performance measurement and analytics
• Error monitoring and user experience improvements

Sky Exchange may request verification or additional information where required for account security, platform rules, payment checks, fraud prevention, or applicable compliance requirements. Verification information may include identity-related details, contact confirmation, and account ownership checks.

• Confirm account ownership and prevent fake or duplicate accounts
• Support account recovery and review restricted access
• Meet applicable compliance requirements
• Protect users and the website from misuse

If payment, deposit, withdrawal, wallet, or transaction-related features are available through your account, certain payment-related information may be processed. This may include transaction references, payment status, amount, time, method, and account confirmation details.

• Transaction Processing: Processing account-related transactions and confirming payment status.

• Dispute Resolution: Resolving deposit or withdrawal issues and responding to related customer care queries.

• Fraud Prevention: Preventing fraudulent transactions and maintaining required regulatory records.

Sky Exchange does not sell personal information in the normal course of website operation. Information may only be shared where necessary to provide services, protect accounts, meet legal requirements, or support website operations.

• Customer Support Teams — to help resolve your queries and issues
• Technical & Hosting Providers — to maintain secure website operations
• Payment Partners — to facilitate financial transactions where applicable
• Verification & Compliance Services — to meet regulatory requirements
• Legal & Regulatory Authorities — when required by law or investigation
• Professional Advisers — where legally or operationally necessary

Sky Exchange aims to use reasonable security measures to protect user information from unauthorised access, misuse, loss, alteration, or disclosure.

Sky Exchange may keep personal information for as long as needed to provide account services, support user requests, maintain records, meet legal or compliance requirements, prevent fraud, resolve disputes, and operate the website.

• Type of information collected and its sensitivity
• Account status and support history
• Legal or compliance needs and security requirements
• Transaction or verification records
• Operational and dispute resolution requirements

Depending on applicable law, users may have rights relating to their personal information. You may contact customer care if you want to exercise any of these rights.

• Access & Correction: Correct inaccurate account details or update your contact information.

• Data Enquiries: Ask how your information is used or request account-related data support.

• Deletion Requests: Ask about deletion or restriction options where applicable.

• Withdraw Consent: Withdraw consent where applicable and raise any privacy concerns with our team.

Sky Exchange is not intended for children or underage users. Users must meet the minimum legal age required in their location before accessing the website, creating a Sky Exchange ID, or using any account-related service.

Sky Exchange account access may relate to gaming, betting, exchange-style markets, or casino-style activity where available and legally permitted. Privacy and responsible use are connected. We may use account information, support requests, or activity signals to help protect users, investigate misuse, or support responsible-use measures.

The Sky Exchange website may contain links or references to third-party websites, payment providers, support tools, communication platforms, or external services. This Privacy Policy applies only to Sky Exchange website activity.

Sky Exchange may use contact details to send service-related messages, account updates, support responses, registration information, or important website notices. Where permitted, users may also receive promotional or informational messages in line with applicable rules and user preferences.

Depending on technical service providers, hosting arrangements, support tools, or third-party services, user information may be processed or stored in locations outside the user's state or country. Where cross-border processing is involved, Sky Exchange aims to use appropriate safeguards and service providers that support reasonable data protection standards.

Sky Exchange may update this Privacy Policy from time to time. Updates may be made due to changes in website features, account processes, security practices, legal requirements, service providers, or user support needs. When the policy is updated, the revised version will be published on this page.

If you have questions about this Privacy Policy, account data, registration details, login security, support records, or privacy-related requests, contact Sky Exchange customer care through the official website support option.